Return Policy

Order Confirmation & Policy Acknowledgment

By placing an order on Everleigh Rose, you confirm that you have read, understood, and agreed to our Return & Refund Policy.

By completing your purchase, you acknowledge that:

You have reviewed and accepted our return requirements and timelines.
You agree to follow the return procedures outlined in this policy.
In the event of a chargeback or dispute, this policy—along with all relevant order records and communications—will serve as supporting documentation.

If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery under the following conditions:

The item must be unused, unworn, and unwashed.
It must be returned in its original packaging and condition.
Only standard handling and inspection of the product is permitted.
Customers are responsible for return shipping and handling costs.
Returns will be processed within 7 business days of receipt.
We reserve the right to refuse returns if the product shows misuse, excessive wear, or damage not caused by us.

To start a return:

Email us at info@everleighrose.com within 30 days of delivery.
Include the following information:
- Order number
- Reason for return
- Photos of the product (if defective or damaged)
- Your full name and shipping address
Wait for our return instructions before sending the item.

Important: Do not return items to the sender’s address without approval; unauthorized returns may be rejected.

We recommend using a tracked shipping service and keeping proof of shipment until your return is fully processed.

If your order arrives defective or damaged, contact us within 2 days of delivery at info@everleighrose.com, including:

After verification:

If your package is lost in transit:

Contact our support team with your order number and tracking information.
We will assist in filing a claim with the courier and arrange a replacement or refund if the package is confirmed lost.
If a package is refused, unclaimed, or returned due to an incorrect address, a $35 CAD deduction will apply to your refund to cover shipping and administrative fees.

You may cancel your order within 30 days of receipt under Canadian consumer protection laws.

Orders cannot be stopped once shipped, as fulfillment is automated.
If your order has been dispatched, you may initiate a return after delivery following the process above.
To cancel an order before shipment, email info@everleighrose.com with a clear request.
Return shipping costs are the buyer’s responsibility.

If an issue arises, please contact us first. We aim to resolve concerns quickly and fairly.

In the event of a chargeback or dispute, we will provide supporting documentation, including:

Submitting a chargeback without prior contact may delay resolution and affect eligibility for future orders.

All returns must be sent to our central warehouse at the customer’s expense.
We are not responsible for transit delays or customs clearance issues.
Returns of hygiene-sensitive items in used or unsanitary condition will not be accepted.
Returns are not free—shipping and handling costs apply.

For any questions regarding this policy, reach out to our Customer Support Team at info@everleighrose.com. We are happy to assist you.